City of Lansing, Michigan – Case Study

accel bi has a strong track record of partnering with government and public sector organizations across North America. With over 25+ years of collective experience, we deliver scalable, future-ready solutions that enhance operational efficiency, improve service delivery, and ensure compliance.

One such engagement was with the City of Lansing, Michigan, where we helped modernize licensing processes through digital transformation and workflow automation.

City of Lansing, Michigan

Summary

The City of Lansing faced inefficiencies in processing licensing applications due to manual handling of large document packets. accel bi implemented Laserfiche-powered electronic forms and workflow automation, significantly reducing processing time, improving accuracy, and streamlining approvals across departments.

Challenge

The City of Lansing relied on manual processes to handle licensing applications, which involved reviewing and processing large document packets. This created operational bottlenecks and delays:

  • Manual processing of applications was time-consuming and resource-intensive.
  • Each submission required an average of 30 minutes to review and process.
  • Paper-based and fragmented workflows increased the risk of errors.
  • Approval cycles were slow due to a lack of automation and visibility.
  • Staff productivity was impacted by repetitive administrative tasks.

Solution

accel bi implemented a Laserfiche-based digital solution designed to automate and optimize the City’s licensing workflows:

  • Deployed electronic forms to digitize application submissions.
  • Automated workflows to streamline routing, review, and approvals.
  • Reduced dependency on manual document handling and paper-based processes.
  • Enabled real-time tracking and visibility into application status.
  • Integrated scalable architecture to support future process improvements.

Results

The transformation delivered immediate and measurable efficiency gains, significantly improving service delivery and operational performance:

  • Reduced application processing time from ~30 minutes to ~2 minutes per submission.
  • Increased staff productivity by eliminating repetitive manual tasks.
  • Accelerated approval cycles through automated workflows.
  • Improved accuracy and consistency across licensing processes.
  • Enhanced citizen experience with faster and more responsive services.