City of Calgary – Case Study

accel bi has a strong track record of partnering with government and public sector organizations across North America. With over 25+ years of collective experience, we have consistently delivered scalable, future-ready solutions that drive operational excellence and compliance.

One such engagement was with the City of Calgary, Canada, where we helped modernize enterprise content management and improve records governance across departments.

City of Calgary

Summary

The City of Calgary faced significant challenges managing documents distributed across multiple systems, leading to inefficiencies in access, governance, and compliance. accel bi implemented OpenText Content Suite as a centralized enterprise content management platform, enabling streamlined access, enhanced control, and improved regulatory compliance across departments.

Challenge

The City of Calgary managed a vast volume of documents across multiple departments using disconnected systems and legacy repositories. This fragmented environment created several operational and compliance challenges:

  • Documents were scattered across systems, making retrieval time-consuming and inefficient.
  • Lack of centralized governance led to inconsistent records management practices.
  • Manual processes increased the risk of errors and compliance gaps.
  • Limited visibility into document lifecycle hindered audit readiness.
  • Collaboration across departments was slowed due to siloed information.

Solution

accel bi designed and deployed a centralized OpenText Content Suite platform tailored to the City’s governance and operational needs. The solution focused on unifying content, automating processes, and strengthening compliance:

  • Implemented a centralized repository to consolidate documents across departments.
  • Established standardized records management policies and governance frameworks.
  • Enabled automated workflows to reduce manual intervention and improve efficiency.
  • Integrated secure access controls to ensure data security and regulatory alignment.
  • Delivered a scalable architecture to support future growth and digital initiatives.

Results

The implementation transformed how the City of Calgary manages and accesses enterprise content, delivering measurable improvements in efficiency, governance, and compliance:

  • Streamlined and faster access to records across departments.
  • Strengthened governance with consistent and standardized practices.
  • Improved compliance and audit readiness through better document control.
  • Enhanced collaboration enabled by centralized and accessible information.
  • Reduced operational overhead through automation and process optimization.