City of Eugene – Case Study

accel bi has a strong track record of partnering with government and public sector organizations across North America. With over 25+ years of collective experience, we deliver scalable, future-ready solutions that enhance operational efficiency, transparency, and compliance.

One such engagement was with the City of Eugene, Oregon, where we helped modernize document management and improve public records accessibility through a unified digital platform.

City of Eugene

Summary

The City of Eugene faced challenges with siloed document systems that limited cross-departmental collaboration and slowed public records fulfillment. accel bi implemented Laserfiche Rio as a centralized enterprise content management platform, enabling seamless integration, faster access to information, and improved transparency in public records management.

Challenge

The City of Eugene relied on multiple disconnected systems to manage documents across departments, creating inefficiencies in both internal operations and external service delivery:

  • Siloed systems restricted information flow across departments.
  • Public records requests were delayed due to fragmented document access.
  • Manual processes reduced efficiency and increased administrative workload.
  • Lack of integration with existing applications created data inconsistencies.
  • Limited visibility into records slowed decision-making and response times.

Solution

accel bi deployed Laserfiche Rio as a unified enterprise content management solution, designed to centralize records and integrate seamlessly with the City’s existing technology ecosystem:

  • Implemented a centralized repository for all departmental records.
  • Integrated Laserfiche with existing city applications for seamless data flow.
  • Automated workflows to accelerate records processing and approvals.
  • Enabled secure, role-based access to maintain governance and control.
  • Streamlined public records access to improve responsiveness and transparency.

Results

The solution transformed the City of Eugene’s records management processes, delivering faster access, improved service delivery, and stronger transparency:

  • Centralized records management improved access across all departments.
  • Faster public records fulfillment enhanced citizen satisfaction.
  • Increased operational efficiency through reduced manual processes.
  • Improved transparency and accountability in records handling.
  • Enabled scalable infrastructure to support future digital initiatives.