Bachelor’s degree in Computer Science, Information Systems, or a related field.
3-5 years of experience in CSM technology, specifically in supporting ServiceNow processes and administration.
Experience in designing and deploying web-based end-user self-service portals.
Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts.
Experience in integrating ServiceNow with other tools and services, including monitoring, alerting, and federated sources of CI data.
Experience working in the governmental sector (local, state, or federal).
Successful implementation of the ServiceNow CSM application and processes leveraging the CSM framework.
Experience in continuous improvement initiatives for processes and services.
Strong knowledge and familiarity with CSM processes.
Excellent verbal and written communication skills, with the ability to communicate complex information effectively.
Ability to analyze and provide actionable insights and interpretations of data.
Ability to obtain a security clearance with FedRAMP administration standard